NAB lags on business customer ratings

NATIONAL Australia Bank continues to lag behind its major rivals when it comes to business customer satisfaction, despite a slight improvement.

NAB, Australia's biggest business lender, had an average customer satisfaction rating of 7.0 out of 10 in March, which lagged behind ANZ, Commonwealth Bank and Westpac, which all scored 7.4.

But according to the monthly DBM Consultants Business Financial Services Monitor (BFSM), NAB has improved its standing among small and medium sized business.

DBM Consultants director Maria Claridad said the NAB ranked alongside the Commonwealth and Westpac in both categories, with ANZ lagging behind.

However, the bank's performance had been weighed down by its relatively weak standing among micro businesses.

"The key is to delight the micro businesses, as they make up close to 90 per cent of all Australian businesses," she said.

"NAB's score amongst these businesses is 6.9, although it has shown signs of improving in recent months."

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